Affected by Covid-19, there will be some delay on the delivery
Shipping fee over $70: Free
Shipping fee lower $70: 0.2kg--6 USD ; 0.3kg--9 USD ; 0.5kg--15 USD.
We have two kinds of products: Ready to ship prouct and Customized product.
Ready to ship product:
Item will be shipped in 2 business days. If you want to get it soon, please click HERE.
Please be noted that we need 7-12 business days to process orders as our products are made to order.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
The actual shipping time to destination countries is based on the shipping method in your order.
A: Standard Shipping: 10 - 15 business days
B: Express Shipping: 3 - 6 business days
Other Countries: please add 3-7 business days.
About the shipping fee, please refer to the website update.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
Total delivery time= Processing time + Shipping time
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
Not in love with your new purchase and request order modifications? Please contact [email protected], we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we made a size chart in each product page.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact [email protected] and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At OTAKUPLAN, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 60 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries, stolen packages.)
Package delivery failed
If the failed delivery is caused due to the insufficient address/incorrect address, Otakuplan is not responsible for it. Under this circumstance, we could reprocess the order for customers, however, customers will be charged an extra fee for order reproduction and shipping.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your items, you should contact [email protected] Please note that you will take responsibility for paying the shipping costs to return.
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered.