Contact Us

We are here to help

Questions before ordering, sizing concerns, or not happy with your purchase? Email us with your order number and what you need. We prioritize a replacement or refund and work with you on a fair solution. Our customer-first return policy.

You can directly email us at info@otakuplan.com

Order processing time: Please allow 7–10 working days for made-to-order preparation, plus shipping time.

Order Status: Please provide your order number e.g:9000016617.

Email: info@otakuplan.com

Address:130 Forest Side Ave, San Francisco, CA 94127

Phone: (626) 250-4954

Working Hours: Mon.- Sat. 4:30 PM - 1:30 AM next day (PST)

Facebook: https://www.facebook.com/otakuplanshop

 

Order Tracking:

Please visit our order tracking page