Shipping Policy

The Shipping Process (in Working Days) Is as Follows:

Delivery time = Process time (order preparation) + Shipping time

Order preparation

Once your order information is received, we will process the order:

(1) Check the order details.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

(1) Shipping time

The actual shipping time to destination countries is based on the shipping method in your order.
US orders
A: Standard Shipping: 10 - 16 days
B: Expedited Shipping: 4 - 8 days
Delivery estimates can vary by destination. Available services and estimates are shown at checkout.
Standard shipping is US$9.99 for orders below US$75 and FREE for orders of US$75 or more, to our available delivery destinations. Optional expedited shipping remains US$19.99. Delivery availability is confirmed at checkout.
Note: The public holidays, destination countries, and couriers will be affected by the shipping time too.

(2) Processing time

Please note that we need 7-10 days to process orders as our products are made to order.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Please note: Fluctuating delivery times depend on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For faster shipping, please contact us at info@otakuplan.com

Delivered

Total delivery time = Processing time + Shipping time

* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen delays. We will make our every effort to make sure you receive the parcel in time, and will help if a delay occurs. Delivery timing can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays, or incorrect/insufficient delivery information.

Not in love with your new purchase and request order modifications? Please contact info@otakuplan.com, we’d be more than happy to help you sort your issue out and find the best solution for you!

Q&A

How soon can I get my order?

You can check the date you placed your order and refer to the relevant shipping time information.
You can also track your order. For details, please see “How to track my order?”.
Please allow the processing time plus your selected shipping time. Contact info@otakuplan.com if you need an update.

How to track my order?

You will receive an e-mail containing a tracking number once your order shipped.
Click this link https://www.17track.net/enand then enter the tracking number.
You can also contact our customer service team info@otakuplan.comfor the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country, contact us at info@otakuplan.com

Customer-first support

Not happy with the fit, quality or delivery of your order? Email info@otakuplan.com with your order number. We prioritize a replacement or refund and work with you on a fair solution. For a damaged or incorrect item, photos help us resolve it faster.

Changes and cancellations

Contact us as soon as possible, ideally within 24 hours. We will do our best to update or stop your order before production or shipment. If it is already in progress, we will explain the options and work with you on a solution.

Delayed, missing or failed deliveries

Please contact us if tracking has stopped, your delivery failed or your parcel has not arrived. We will investigate with the carrier and help arrange a replacement or refund where appropriate. Please check your address when ordering and tell us quickly if a correction is needed.

Delivery dates are estimates. If you need an item for a specific event, contact us before ordering so we can discuss timing honestly. If your order does not meet your expectations, please contact us for help.

Read our customer-first Refund & Return Policy for return arrangements and refund details.

Otakuplan
Business address: 130 Forest Side Ave, San Francisco, CA 94127
Email: info@otakuplan.com
Business phone number:+1 626-250-4954
Office Hours: Mon.- Sat. 4:30 PM - 1:30 AM next day (PST)