Shipping Policy

 

Free shipping over $70 :

• We offer Free shipping over $70 to most countries.
• For orders under $70, the shipping fees are as follows: $9 for T-shirts and $15 for hoodies.

 

The Shipping Process (in Working Days) Is as Follows:

Delivery time = Process time (order preparation) + Shipping time

• Order preparation

Once your order information is received, we will process the order:

(1) Check the order details.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

 

Shipping Methods:

(1) Free shipping over $70 :

Cost: for orders under $70, the shipping fees are as follows: $9 for T-shirts and $15 for hoodies.

(2) Shipping time

The actual shipping time to destination countries is based on the shipping method in your order. 
US orders 
A: Standard Shipping: 10 - 15 days 
B: Express Shipping:  5 - 8 days
Other Countries: please add 5-9 days.
About the shipping fee, please refer to the website update. 
Note: The public holidays, destination countries, and couriers will be affected by the shipping time too. 

(3) Processing time

Please note that we need 7-13 days to process orders as our products are made to order. 
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Please note: Fluctuating delivery times depend on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For faster shipping, please contact us at info@otakuplan.com

 

Delivered 

Total delivery time = Processing time + Shipping time

 *  Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen delays. We will make our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays, or incorrect/insufficient delivery information.

Not in love with your new purchase and request order modifications? Please contact info@otakuplan.com, we’d be more than happy to help you sort your issue out and find the best solution for you!

 

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within one month (depending on your shipping address and the product you take). If not, contact our customer service team at info@otakuplan.comfor updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/enand then enter the tracking number.
• You can also contact our customer service team info@otakuplan.comfor the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country, contact us at info@otakuplan.com

 

Important note

1. Custom Order

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we made a size chart on each product page.

2.  Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact info@otakuplan.com and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

3. Damaged/Incorrect Order

At Otakuplan, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if this is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at info@otakuplan.com  and one of our helpful support staff will organize a reprint or a refund for you!

4. Order not received

If your item has not arrived within 60 days of having ordered, contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries, or stolen packages.)

5. Package delivery failed

If the failed delivery is caused due to an insufficient address/incorrect address, otakuplan is not responsible for it. Under this circumstance, we could reprocess the order for customers, however, customers will be charged an extra fee for order reproduction and shipping.

     6. No Refund Requests Based on Specific Date Requirements

Unless we have agreed to it in writing beforehand, customers may not request a refund solely because the order did not arrive before a specified date. We do not accept refund requests based on the failure to meet a customer's desired delivery date, particularly when the order is still within the normal shipping period.

 

Otakuplan
Business address: 130 Forest Side Ave, San Francisco, CA 94127
Email: info@otakuplan.com
Business phone number:+1 626-250-4954
Office Hours: Mon.- Sat. 4:30 PM - 1:30 AM next day (PST)